Location:
Dallas, TX, US
Employment Type:
Full-Time
Experience:
Manager
Education:
Associate's Degree
About the Company
Job Description
Qualifications
- Minimum of 3-5 years of experience in a managerial role within the restaurant industry ($75 PPA or more)
- Strong knowledge of front of house operations and customer service standards
- Exceptional leadership and team management skills, proven ability to train, mentor, and develop staff members
- Excellent interpersonal and communication skills
- Strong problem-solving abilities and conflict resolution skills
- Experience with inventory management, budgeting, and financial reporting
- Ability to work in a fast-paced environment and manage time effectively
- Flexibility to work various shifts, including evenings, holidays, and weekends
- Passion for delivering an outstanding dining experience and high-quality service
- Reliable transportation & communication tools
- Familiarity with Open Table & Triple Seat
- Familiarity with health and safety regulations and best practices in food service
- Familiarity with alcohol service , safety regulations, and best practices
-Wine Knowledge
-Spirits Knowledge
-Goal Driven / Sales Driven
-Fair, firm and consistent
Physical Requirements
-Walking for 8 hrs or more for duration of shift
-Standing for 8 hrs or more for duration of shift
-Reaching above head, reaching below waistline and for things on ground-level for 8hrs or more for duration of shift
-Stooping, squatting, bending at waist level for 8 hrs or more for duration of shift
-Lifting (75 lbs. minimum) repeatedly for 8 hrs or more for the duration of shift
-Carrying (75 lbs. minimum) repeatedly for 8 hrs or more for the duration of shift
-Talking 8 hrs or more for duration of shift, and sitting periodically
-Willing to work 55+/- hours per week
Responsibilities
- Assist the management team in daily operations of the front of house staff to ensure exceptional guest service.
- Maintain compliance with health, safety, and sanitation standards.
- Assist in Recruitment, training, and manage front of house team members, fostering a positive work environment.
- Develop and implement standard operating procedures for front of house operations.
- Manage restaurant reservations and seating arrangements to optimize the guest experience.
- Handle guest inquiries, complaints, and feedback professionally and promptly.
- Collaborate with kitchen management to ensure smooth communication and service flow.
- Monitor and control inventory and supplies for front of house operations.
- Ensure adherence to company policies and procedures by all team members.
- Create a welcoming atmosphere for guests, enhancing their overall dining experience.
- Analyze guest feedback and implement changes to improve service and operations.
- Stay updated on industry trends and best practices in hospitality management.
About the Company
Skills
Preferred
Customer service
IntermediateLeadership
IntermediateCommunication
IntermediateTeamwork
IntermediateTime management
IntermediateProblem solving
IntermediateConflict resolution
IntermediateAttention to detail
IntermediateOrganizational skills
IntermediateSales skills
IntermediateFinancial acumen
IntermediateStaff training
IntermediateMenu knowledge
IntermediateHospitality
IntermediateMultitasking
Intermediate