Join Our Team!
Front Desk Member

Location:

San Francisco, CA, US

hourly:

$23.00 - $28.00

Employment Type:

Full-Time

Experience:

Entry Level

Education:

High School

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About the Company

Job Description

Are you ready to be part of an exceptional hospitality team in one of San Francisco's premier hotels? Hotel VIA is seeking enthusiastic and customer-focused individuals to join our Front Desk/Customer Service team. As a key player in providing memorable guest experiences, you will play a vital role in ensuring our guests have an extraordinary stay from check-in to check-out.


Hotel VIA is a luxury boutique hotel located in the heart of San Francisco. With a commitment to excellence and unmatched customer service, we strive to create an atmosphere where guests can experience the city's vibrant culture while enjoying the utmost comfort and personalized attention.As a Customer Service team member, you will be the face of Hotel VIA, responsible for welcoming and assisting guests, managing check-ins and check-outs, and delivering exceptional customer service. This role offers exciting opportunities for growth, including training in room service and valet operations.

Qualifications

  • Entry-level candidates are welcome, and previous customer service experience is a plus.
  • Possession of a valid driver's license is mandatory.
  • Prior experience in the hotel industry is highly desirable.

Responsibilities

  • Greet and welcome guests warmly as they arrive at the hotel.
  • Efficiently handle guest check-ins and check-outs, ensuring a seamless and positive experience.
  • Assist guests with inquiries, requests, and information about the hotel's amenities and local attractions.
  • Provide outstanding customer service to ensure guest satisfaction throughout their stay.
  • Collaborate with other departments to ensure a smooth operation and resolve guest issues promptly.
  • Provide room service 
  • periodically provide valet operations for our guests

Benefits

  • Highly competitive starting pay **above average in Bay Area** 
  • Tips
  • Paid training provided, including food handlers certificates
  • Full Benefits: 100% employer paid health/dental/vision Insurance, Life insurance,and discounts for all full-time employees
  • PTO for full-time employees



Skills

Required

Resourceful

Intermediate

Phone Etiquette

Intermediate

Adaptable

Intermediate

Attention-to-Detail

Intermediate

Time Management

Intermediate

Multi-Tasking

Intermediate

Customer Service

Intermediate

Preferred

Self-Motivated

Intermediate

Problem Solving

Intermediate

Knowledgeable

Intermediate

Professional

Intermediate

Interpersonal

Intermediate

Communications

Intermediate

Organized

Intermediate

Certifications

Preferred

California food handler certification

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