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Location:
Everett, WA, US
Employment Type:
Full-Time
Experience:
Not Applicable
Education:
Not Specified
About the Company
Job Description
Lead the Team. Grow the Department. Build Something You’re Proud Of.
Are you a strong plumbing leader who knows how to coach technicians, drive performance, and keep customers thrilled? Do you believe great teams are recruited, trained, and led, not babysat?
If you’re ready to run the service department like a business, not just manage a schedule, this role was built for you
Qualifications
-Proven leadership experience in residential plumbing service
-Strong communicator who earns respect, not demands it
-Knowledge of plumbing codes and service operations
-Comfortable with numbers, KPIs, and budgets
-Organized, decisive, and calm under pressure
-Valid driver’s license & basic computer skills
-High school diploma required. Industry experience strongly preferred
Responsibilities
This position owns the daily success of our plumbing service department. You’ll be the bridge between the office and the field, responsible for people, performance, profitability, and culture.
Your time will be intentionally split:
-⅓ Recruiting the right people
-⅓ Training and developing your team
-⅓ Leading, supervising, and driving results
-Do this well, and you will win here.
What You’ll Be Doing (The Good Stuff)
-Lead, coach, and develop Service Technicians & Install Crews
-Recruit, interview, train, and retain top talent
-Run ride-a-longs and provide real, constructive feedback
-Own dispatch efficiency, schedules, and manpower utilization
-Ensure quality work, code compliance, permits, and safety standards
-Solve customer issues fast and professionally
-Drive department KPIs, gross margin, and revenue goals
-Facilitate daily huddles and ongoing training
-Manage inventory, fleet, and department budget
-Grow service opportunities and membership clients
-Enforce company values, ethics, and safety culture
This is a hands-on leadership role. You will be involved, visible, and an impactful Plumbing Service Manager
About the Company
Benefits
Top Pay – Incentives available based on hitting revenue and margin goals
Medical, Dental, and Life Insurance
401(k) with Company Match
Paid Time Off (PTO)
Steady work with a company that has an outstanding reputation
A positive team culture built on respect, growth, and customer care
Skills
Required
Adaptability
IntermediateNegotiation
IntermediateSales Skills
IntermediateVendor Relations
IntermediateTime Management
IntermediateTraining
IntermediateQuality Control
IntermediateSafety Standards
IntermediateConflict Resolution
IntermediateProject Management
IntermediateTechnical Knowledge
IntermediatePlumbing Codes
IntermediateScheduling
IntermediateCommunication
IntermediateProblem-solving
IntermediateCustomer Service
IntermediateTeam Leadership
IntermediatePreferred
Record Keeping
IntermediateInventory Management
IntermediateBudgeting
Intermediate